FAQ

Current as of: 2026-07-16

What does the store currently offer?

For transparent and disciplined decision-making for each eligible request, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For consistent and reviewable expectation setting within this operating standard, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

How do I contact the store?

For consistent and predictable fulfillment for a documented outcome, contact alaninu at support@alaninublue.shop or 512-779-8457 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For formal and uniform decision-making under this policy, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How are processing and transit calculated?

For practical and understandable case management for each eligible request, allow 1–2 business days for order preparation and an estimated 4–6 business days for delivery after dispatch. For consistent and plain-language decision-making within the stated policy scope, tracking is sent when the parcel begins carrier movement.

How do returns and exchanges work?

For careful and fair fulfillment within the published service framework, eligible items can be returned or exchanged for any reason within 30 days after delivery. For careful and structured policy operation for customer-facing decisions, the merchant pays return shipping and supplies a prepaid label. For transparent and service-focused recordkeeping within the published service framework, exclusions for customized, clearance or Final Sale, gift-card, and opened hygiene-sensitive goods do not limit remedies for damage, defects, wrong items, or missing items.

Do you ship outside the U.S.?

For precise and structured expectation setting throughout store administration, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For reliable and disciplined handling throughout store administration, international addresses are not served.

How quickly is an approved refund issued?

For transparent and well-defined handling throughout the customer process, an approved refund is returned to the original payment method within 5–10 business days. For direct and understandable handling for the transaction involved, the bank or card issuer may need additional time to display the credit.

How can I pay?

For precise and reviewable service for the transaction involved, transactions are presented in U.S. dollars (USD). For traceable and customer-ready recordkeeping for the relevant order, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

Merchant Information

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninublue.shop
Phone: 512-779-8457
Physical and return address: 564 Ashton Ln, Paris, Texas, 75462, United States